Standard Delivery: 

• Secured Shipping & Handling £4.98
• Order before 4 pm for Next Day Delivery (8 am & 9 pm) (Mon - Sat). Sale items may take up to 4 days.

Free Items/Promotion Items:

• You only pay shipping charges of £9.98 per item. Delivery will be between 7-10 days.

Free Shipping:

• No shipping charges on orders of £100 or more.
• International Shipping:
• For all European countries, Canada and USA, secured shipping and handling charges will be £9.98

Our team will update you by email the status of your order delivery. If you want to track your order yourself, you can do so by logging in to your account or calling our support team on 08000148198

Can I change my order delivery options, date and time

Yes, you can by logging into your account before 4 pm on the day you ordered or calling our support team on 08000148198

Don't worry, if you miss the delivery we will leave a card with contact details on it for you to call and arrange your delivery for another day.

• Sometimes we experience issues that cause a slight delay with your delivery, such as a broken down van. We work hard to recover this so that you’re not affected, but if we get it wrong then we’re sorry we didn’t deliver when we said we would.
• Where possible we will inform you of any delay

• If your area is affected by adverse weather conditions, you may experience delays to deliveries and collections. If there is a problem we will post news of impacted postcodes here.
• Our delivery drivers always work hard to get your order to you on time, as promised. If we are unable to deliver your parcel we will call ahead to let you know and re-arrange another collection or delivery time. If you have not received a call from us, rest assured - your order is on its way to you!

*Please note, your order may already have been processed and be on its way to you*

Cancelling your order is really easy. Simply follow these three steps:

• Log in to 'My Account'. Select the 'Recent Orders' tab. Find your parcel, and then click 'Cancel Item'. You will then see a confirmation message to confirm if it’s been possible.
• If we do attempt to deliver your order, please simply refuse the delivery. It will be returned to us and credited back to your account.
• If your order is delivered, you can easily return the item to us.  When returning an item, please allow up to 14 days from the date of collection for your account to be credited.

• For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised products, perishable goods and custom made items for you.
• You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post.
• You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.

Yes, you can return any items bought through our website if it is faulty or not the same as described. You can do so by logging into your account or calling us on 08000148198

Before arranging your return, please check the Approval Guarantee checklist below:

• Items must be returned within 28 days of receipt
• Please ensure the product is unused, complete and safely wrapped in its original packaging and that any security tags are still intact
• Please place the returned goods note for each item you are returning into the delivery bag with the items
• Stick the returns address label over the original label

p>Don’t worry. Continue to arrange your return via My Account and when you select which returns option you wish to use, you will be able to download a new returns label if required.

We will replace or refund most goods provided they are returned to us within 14 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Return Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Return Policy. If you return goods outside the scope of the Return Policy and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

If you would like to track an order, make a payment, arrange a return, update your details and much more, it is as easy as by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

Send us a webmail and we’ll aim to get back to you within 24 hours. Simply click here

You can call our Customer Services Team on 08000148198. They are available 8am to 9pm, 7 days a week.

Keep in touch with us on Facebook and Twitter

And you can place an order by calling us on 08000148198.

We’re really sorry that you are not happy with our service.

If it’s the first time you’ve needed to bring this to our attention, our aim is to resolve this as quickly as possible for you.

We want you to have the quickest and most efficient service and by logging into ‘My Account’ you can track and order, make a payment, arrange a return, update your details and much more.

Our Customer Service team are available 8am to 9pm, 7 days a week on 08000148198.

And you can chat to us live online.

You can find all the ways to get in touch on our 'Contact Us' page.

If, in the unlikely event we haven’t been able to resolve your problem, our complaints team are on hand to help. Please click here to send us a webmail, letting us know what went wrong and we’ll do our best to put it right.

Or you can write to us at:
Asian Trends
Customer Excellence Team
43-A, Mansfield Road

Ilford, London, IG1 3BB

What My Account on asiantrends.co.uk gives me?

You can manage and control your account in AsianTrends online 24/7/365.  Where you can track all of your orders, make a payment or arrange a return if the item is faulty or you change your mind.

Main features of your account on asiantrends.co.uk

• You can track your orders, change delivery options and arrange returns.
• You can view all of your transactions and invoices/statements and download pdf.
• You can manage your payments details changing your credit and debit card details. You can also choose and save different payment methods for your shopping on asiantrends.co.uk
• You can arrange a return online under returns– Do it online or call us on 08000148198
• You can change your address to your contact details. To correct or change any details, over-type in the relevant boxes, then simply click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.
• Control how we contact you about our special offers and promotions.
• You can change your current password. A mixture of letters and numbers will give you a strong password.

We are emailing our letters to improve your shopping experience and to get information to you in a more speedy way. Letters can take up to a week to arrive and that’s often too late for the type of message we are sending. It’s kinder to the environment too. We’ll also be able to deal with your queries faster. You can email us back rather than phoning or sending letters, but you can still contact us this way if that’s what you prefer.

(There are some letters we will have to continue to mail to you for security or regulatory reasons).

We’ll store the letters in “My Account” for 8 weeks for you. If you want to keep them for longer you can either print them or download and save them. They will disappear after 8 weeks so that we don’t clutter your account summary tab with old information.

We will send you sensitive letters as a PDF and will have no viruses. If you don’t want to get attachments you can opt out of these by changing your preference in the “my details” tab of my account. We’ll then just email you to let you know we’ve put a letter in “my account” for you to view.

The letters will come from info@asiantrends.co.uk. If you’re ever in doubt about whether it’s a genuine email from Asian Trends, check the email has come from this email address before opening it. Alternatively, you can sign in to my account and view the letter safely in the account summary tab.

We strongly suggest you register your own personal email address rather than a shared one to make sure no one else can have access to your personal mail.

Our full terms and conditions can be found by clicking here

If you think you have been the victim of identity theft, then you can take the following action:

1. Contact our dedicated Identity theft team, where you will be assigned a personal case worker who will deal with the matter for you. They can be contacted at:

Identity Theft Team, Shop Big Ltd, 43-A, Mansfield Road, Ilford, London IG1 3BB

Call on 08000148198 or alternatively you can contact us via webmail. Simply click here

1. Apply for a copy of your personal credit report to ensure there are no unknown transactions or applications. You can apply for your credit file from the following agencies:

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes in the UK and anyone is at risk.

If you feel you have been a victim of identity theft, please call 0800 0148198 or alternatively you can contact us via webmail. Simply click here

There are a number of different agencies that can provide further information with regards to identity theft.

CIFAS
6th Floor, Lynton House
7-12 Tavistock Square
London
WC1H 9BQ
www.cifas.org.uk

Home Office Identity theft page
www.identity-theft.org.uk

Ensure all your personal details are kept confidential. Avoid giving them out easily and make certain that you store them in a secure location.

Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.

Ensure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer intend on using, and ensure that you change the addresses on them when you move.

You may receive emails claiming to have been sent by us with subjects such as:

• 'Your account has been suspended' or 'Online account expired?'
• Usually, these emails have not been sent by us and are actually forged. These emails are designed to encourage you to click the links in them and to log in to your account.
• These emails are known as phishing emails and use genuine company logos and addresses to look and feel like they have come from the company. The links in these emails usually direct to a fake login page, which is usually identical to the real login page. If you log in, your account details are stolen and may be used to access your account or commit fraud.
• If you receive a suspicious email claiming to have been sent by us, you can forward it to info@asiantrends.co.uk where we can then check its validity. If it is a phishing email we will investigate further. When forwarding suspicious emails, please do not change the subject in the email as this can be useful to us. If possible, please attach the email to a new email and submit it to us.
• Please do not click on any of the links in the suspicious email as the purpose of the email is to guide you to a website in order to collect personal information and commit identity theft or other crimes.
• If you have entered, or suspect you may have entered, your account details into a phishing website, please follow the information on the 'What can I do if I feel I have been the victim of identity theft' page.

No-one at Asian Trends can read your password. The information you enter on the screen is sent securely to your card provider who will check it against your registration details and let Asian trends know whether the payment can be accepted. Card suppliers will vary in the amount of information they will ask for to verify your SecureCode. Many will only ask for some of the characters. It will be similar to the process that you go through if you currently use online banking.