Return & Exchange
At Asian Trends, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help.
Overview
- Our return and exchange policy lasts 30 days from the date of purchase.
- If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
- Please do not send items back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software or digital products
- Some health and personal care items
Partial Refunds (if applicable)
In some cases, only partial refunds may be granted, such as:
- Books with obvious signs of use
- Opened CDs, DVDs, software, video games, or vinyl records
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will notify you by email about the status of your refund.
- If approved, the refund will be processed to your original method of payment within a few business days.
- If rejected, we will inform you with the reason.
Late or Missing Refunds
- First, check your bank account again.
- Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.
- If you still haven’t received your refund, please contact us at aquddoos@theasians.co.uk.
Sale Items
Only regular-priced items are refundable. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
- To request an exchange, email us at aquddoos@theasians.co.uk .
- Send your item to: 43-A, Mansfield Road, London GB IG1 3BB.
Gifts
- If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit equal to the value of the return. Once received, a gift certificate will be sent to you.
- If the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the gift giver.
Shipping
To return your product, please mail it to:
43-A, Mansfield Road, London GB IG1 3BB
- To return your product, you should mail your product to: 43-A, Mansfield Road London GB IG1 3BB
- Customers are responsible for return shipping costs. Shipping charges are non-refundable.
- If you receive a refund, the return shipping cost will be deducted from the total.
- Delivery times for exchanges may vary depending on your location.
- For items over £75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
